如何应对发火的客户

"先要安慰一下他们受伤的心灵。"


19世纪中后期,美国的Marshall Field提出了“Custom is the god”的营销理念。可是这位商界天才却没有警告过世人,“上帝”会经常生气……


A: Look! I've had enough.

听着!我受够了!


B: What's the matter?

发生什么事了?


A: If you can't get this straightened out,I'm going to a different firm!

如果你们解决不了这个问题,我就要去找另一家公司了!


B: I understand why you're angry, and believe me,we are doing everything in our power to work this out .

我非常理解您恼火的原因,请相信我,我们正尽一切努力解决这个问题。


A: Well, obviously, what you're doing is not good enough!

可是,很明显,你们所做的还远远不够!


B: If you could just give us a few more days,we should be able to get this problem ironed out.

实在抱歉,如果您能给我们几天时间,我们一定能把这个问题解决好的。


……


这三个句子,你学会了吗?